Starter
For small businesses that need basic self-service support.
- Branded AI help desk page
- Frequently asked questions
- Guided troubleshooting
- Contact form escalation
- Email ticket notification
Interactive business automation demo
AI support that works before your team has to.
Give employees and customers instant answers, guide them through common fixes, and automatically turn unresolved issues into organized support tickets.
This is a safe, simulated demo. Please use fake information only.
AI agent online
AI
Nova AI SupportPowered by BIY Smart Automation
Hi! Tell me what is going wrong, and I will help you troubleshoot it.
My Teams camera stopped working before a meeting.
I can help with that. First, let’s confirm Teams has permission to access your camera.
CategoryMicrosoft Teams
PriorityNormal
Confidence92%
Try it yourself
See the help desk think, respond, and route.
Choose a sample problem or type your own. The panel beside the chat shows how the AI organizes the issue behind the scenes.
AI
Nova AI Support Online now
LIVE SIMULATION
Demo only - never enter passwords, private company data, or real personal information.
Behind the scenes
One request. A complete automated support path.
The production version can connect the customer experience to the Microsoft tools your business already uses.
Request received
Customer describes the issue
AI analysis
Category and priority assigned
Guided support
Relevant steps are delivered
Ticket created
Unresolved issue is documented
Team notified
Email or Teams alert is sent
Results tracked
Support trends become visible
Business impact
More support capacity without more repetitive work.
24/7First-line assistance
Customers and employees can begin troubleshooting whenever an issue happens.
FasterIssue intake
The system captures the summary, category, priority, and attempted fixes automatically.
FewerRepeat questions
Routine issues can be handled consistently before a team member becomes involved.
BetterSupport visibility
Structured ticket data helps reveal recurring problems and service trends.
Choose a package
Start simple, then connect the full workflow.
Every implementation is adjusted to your business, users, tools, and support process.
Demo experience
Pro
For growing businesses that want automated ticket operations.
- Everything in Starter
- SharePoint ticket tracking
- Automatic ticket numbers
- AI summaries and priority detection
- Teams and email alerts
- Customer status updates
- Basic reporting dashboard
Enterprise
Custom to Order for advanced environments and integrations.
- Custom knowledge base
- Department-based routing
- SLA and approval workflows
- ServiceNow, Jira, or Zendesk integration
- Advanced reporting
- Role-based access
- Custom security controls
Ready to build your support system?
Let’s turn repetitive questions into a faster, organized customer experience.