Branded Website
The customer lands on a professional website that clearly explains services and next steps.
GitHub Pages + custom domainNORTHSTAR HOME SERVICES
Reliable Home Service, Made Simple
Request service online, receive a confirmation number, and book a consultation in one simple experience.
⌂NORTHSTAR HOME SERVICES
Home Service Without the Hassle
A simple online experience for requesting service, receiving updates, and booking a consultation.
WebsiteIntakeRequest IDAI SummaryEmailBooking
ABOUT NORTHSTAR
A Better Customer Experience
NorthStar is a growing home services company focused on making it easier for customers to request help, receive updates, and schedule appointments.
BUSINESS CHALLENGE
Too many spreadsheets. Too many manual handoffs.
NorthStar tracks customer requests through email and spreadsheets. Leads are easy to miss, follow-up is inconsistent, and the team has no single view of each customer journey.
✓ Website needs to look more professional
✓ Customer requests need one intake process
✓ Staff need immediate internal notifications
✓ Consultations need to be easier to schedule
DEMO CUSTOMER PROFILE
NorthStar Home Services
Residential service company preparing to modernize its customer experience.
Service NeedWebsite + Automation
PriorityMedium
Timeline30–60 days
OutcomeCentralized intake
CONNECTED EXPERIENCE
Eight Steps. One Smooth Customer Journey.
Every stage is designed to reduce manual work while keeping the customer informed.
Digital Assessment
The customer shares their business needs through a structured intake experience.
Responsive HTML formRequest ID
The system creates a unique service request number and confirms the submission instantly.
Azure FunctionCentral Tracking
The request is stored in SharePoint with status, service, timeline, and contact details.
SharePoint OnlineAI Consultation Brief
The system prepares an internal summary, recommended services, and consultation talking points.
Automated customer summaryCustomer Confirmation
The customer receives their request ID and a clear explanation of what happens next.
Outlook automationInternal Notification
The NorthStar team receives the full intake details and AI summary in a formatted internal email.
Power AutomateConsultation Booking
The customer chooses an available time and receives a secure Microsoft Teams meeting.
Microsoft Bookings + TeamsWHAT THE SYSTEM PRODUCES
A Better Experience for the Customer and the Business
The customer sees a clean, trustworthy process while the business receives structured information it can act on.
Customer Confirmation
Assessment received
Thank you, Jordan.
Your request ID is NS-0054.
We’ll review your information and follow up soon. Please keep this number for your booking.
Internal AI Consultation Brief
Business NeedModernize the website and centralize customer requests.
Recommended ServicesWebsite Design, Automation, Microsoft 365.
Suggested PackageDiscovery Required before final scope.
Talking PointWhich spreadsheet-based process creates the most delay today?
TRY THE EXPERIENCE
Try the NorthStar Service Request
Submit a test service request, receive a confirmation number, and continue into the booking experience.